Dispute Resolution


SERVICES

The Seattle Federal Executive Board ADR Consortium now offers an expanded range of Dispute Resolution (DR) services to public sector agencies:

Facilitations (Small Group or Large Group)
Facilitators bring out and focus the wisdom of a group, often as it creates something new or solves a problem. Example: Define steps towards a goal or narrow unfocused problems or concerns into a list of specific, detailed problems, with possible solutions for each.

Pre-Mediation Coaching
A voluntary and confidential process prior to going to mediation in which a coach supports and assists individuals on a one-on-one basis to: resolve their disputes; prevent unnecessary disputes; improve conflict management skills; shift destructive reactions; and enhance conflict communications.

Mediation (One-on-One, Small Group or Large Group)
Two mediators assist parties in negotiation and settlement by facilitating conversation, identifying issues, generating options and settlement, drafting settlement documents. Used where parties have a need for an on-going relationship or want to terminate a relationship in a less adversarial way. Range from simple to complex cases.

Post-Mediation Coaching
A voluntary and confidential process after a mediation in which a coach supports and assists individuals on a one-on-one basis with communications, conflict management or the implementation of mediation settlement provisions.

Settlement Conferences
A third party neutral performs case evaluation (voluntary or court-ordered) and advises as to probable result; assists in negotiations The neutral evaluates case strengths and weaknesses, and issues advisory opinion to assist parties in settlement or narrowing of issues. Neutral may draft settlement agreement. Used when negotiations are at an impasse and opinion from an expert would be helpful. Range from simple to complex cases. Process is structured by the neutral. May include direct or demonstrative evidence.

Team Conflict Resolution
In offices where team dynamics or communications have broken down, an SFEB certified mediator interventionist comes in to assess the problem and implement custom tailored solutions. An intervention is a structured, caring process of bringing help to an office. The goal of the intervention is to determine and facilitate the appropriate approach. It is a structured, solution-focused process consisting of interviews, mediation, facilitation, training, and coaching in a caring and non-judgmental manner that helps teams heal.

Management Coaching
The aim of coaching is to support leaders in dealing with difficult situations and developing new skills and ways of working when established management techniques have proved inadequate. Coaches provide advice and guidance to help managers clarify conduct issues and define appropriate approaches for dealing with them.