Dispute Resolution


Facilitation Preparation


Roles and Responsibilities

  • Why do you want a facilitator?
  • Who are the people for whom the meeting results are most important?
  • What is the scope of authority of the people in this meeting?
  • What meeting roles need to be filled? (For example, subject matter experts, note takers, meeting logistics arrangers, audiovisual specialists, etc.)
  • Who needs to be involved in developing the meeting agenda?
  • Who needs to be informed of the meeting results?
  • Process

  • How long will the meeting last?
  • What activities or customs should be included in the agenda?
  • What activities are unwelcome with this group of people?
  • How will the group make decisions or recommendations?
  • What are you most afraid of?
  • What is the worst thing that could happen?
  • What is your greatest hope for this meeting?
  • What is the best possible outcome?
  • Logistics

  • Who is responsible for inviting the participants?
  • Who is responsible for arranging for the meeting room and any necessary A/V equipment and/or refreshments?
  • Who is responsible for providing meeting supplies such as flipcharts, flipchart paper, sticky notes, or markers?
  • Who is responsible for developing and distributing background information, the meeting agenda, presentations and handouts?
  • Meeting Objectives and Outcomes

  • Why are you having a meeting?
  • What are the key questions or issues this meeting needs to address?
  • What constraints or givens exist concerning these questions or issues? (For example, budget, staffing and/or time constraints.)
  • What are the critical assumptions that could affect the group’s ability to successfully complete its work in this meeting?
  • What background information do meeting participants need to adequately address the meeting’s key questions and issues?
  • What are the desired outcomes, outputs or deliverables for this meeting?
  • Participants

  • Who will be attending this meeting?
  • What are the specific roles of each person attending this meeting?
  • Are all of the interests and perspectives related to the key questions and issues for this meeting represented by the people who are coming to this meeting?
  • Is this an established group of people? If so, tell me about their work together, their communication styles, and any challenges or conflicts that may exist.
  • What will participants gain or receive by coming to this meeting? What is in it for them?

  • Graciously shared with the Seattle Federal Executive Board’s DR Consortium by Ruth Siguenza, CPF